PayneWest Insurance

  • Account Manager - Commercial Lines

    Job Locations US-MT-Missoula
    Posted Date 4 weeks ago(11/20/2018 3:13 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Stieg & Associates is now a division of PayneWest Insurance and we are looking for a dynamic Account Manager to join our growing transportation division.


    Account Managers partner with our sales and client relations colleagues to manage the day-to-day account management of their assigned clients. Account Managers are the lead point of contact for any and all matters specific to their assigned accounts and will be in charge of maintaining strong and long-lasting relationships with their clients, colleagues, and carriers. The ideal candidate will be a passionate and people-oriented client relations professional who is hungry, humble and smart. Our Account Managers don’t stop short of excellence and are driven to do what’s best for their clients and colleagues.    


    All colleagues at Stieg & Associates, are set up for career success through our comprehensive training program, which includes access to mentorship, training resources, and career growth opportunities. You'll be surrounded by supportive and collaborative people who are genuinely dedicated to helping you learn and grow. You will turn strategic plans into action, reshape business, and create a lasting impact for our clients, colleagues, and within our communities.


    What You’ll be Doing:

    • Work with customers and carriers to handle incoming requests.
    • Leads appropriate resources to address the client’s risk management needs.
    • Manage accounts: including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering policies from carriers.
    • Analysis: provide customers with coverage analysis and recommendations for improved or additional coverage.
    • Update customer information: keep accurate, up-to-date records on customers in our agency management system.
    • Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
    • Plus(the fine print): you’ll follow organization policies and procedures, sales and service standards and established workflows. You’ll ensure quality control through proper file documentation and maintenance. You’ll maintain confidentiality and be an all-around awesome member of our team.

    Desired Skills & Experience:

    • You’re ready to throw all stereotypes of “insurance” out the window and love your job.
    • You’re smart. You understand business and people.
    • You’re good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.
    • Team oriented. You maintain positive relationships with your colleagues—and you enjoy it.
    • Leadership skills. You actually walk the walk. You lead by example.
    • You’re that person everyone can depend on—to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
    • You love to learn. You’re earnest about improving and pursuing professional development.
    • You can adapt—because our industry changes constantly and so do the needs of our clients. You’re good at staying on your toes.
    • You’re ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
    • You embrace our core values: accountability, balance, excellence, integrity and respect. 

    Additional Requirements

    • Bachelors degree and/or equivalent client service experience
    • Ability to obtain appropriate state licensure
    • Working knowledge of Microsoft Windows applications and MS Office

    The Perks


    A competitive compensation package, a potential for profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave and paid time off to volunteer within the community. Also- we’re committed to a diverse workplace and a good work-life balance and offer a great career path with room for growth. We take pride in providing our colleagues with opportunities for career growth across all lines of business and function.    


    About Us


    Here at Stieg & Associates, insurance is not boring. It’s anything but. We like to work as a team. We’re an employee-owned company, and we’re in it together—for the good of our clients, colleagues and communities. We’re fiercely independent about how we do business—and we’d like to keep it that way.


    Stieg was started by Walt Stieg in 1981 in Baker, MT. Since its inception, Stieg & Associates has built its business by providing insurance-based solutions within the transportation industry included, but not limited to, insurance services, registration services, safety and DOT compliance, and more. Stieg Insurance has offices in Billings, Great Falls and Missoula, Montana, as well as Yakima, Washington. We offer all the value-added services of a national firm except we aren’t just about a quote, sale, and a renewal. We advocate for our clients first and foremost. It’s about a relationship, smart business sense, long-term strategies, and being part of the community.


    Our Culture


    We think we’ve developed a pretty great work culture.  We got to where we are today through collaboration, innovation, and an unwavering commitment to doing what’s right.  We strive for continuous improvement and excellence in our industry and our communities.  We respect quality of life and nurture a balanced personal and professional environment.  We treat our clients, colleagues and communities with fairness, decency and good citizenship


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